KENNETH J KIWICZ
Passionately Curious | Inventive Sales Professional | Cultivating Customer Relationships to Boost Sales & Grow Brands
SALES SKILLS
I’ve mostly acquired skills through my education and work experience. I’m definitely proud of the skills I’ve gained across the years, and lucky to have had the support to become a professional in my field. But what I’m most proud of is my perseverance through it all.
Selling
Prospecting
Identifying Leads
Qualifying Leads
Establishing Rapport With Clients
Managing a Client Engagement
Managing Contacts
Managing Appointments
Questioning Clients & Identifying Customer Requirements
Analyzing Requests for Proposal (RFP)
Developing Proposals
Sales Pitching
Answering Customer Questions
Customer Relationship Management (CRM)
Using SFA & CRM Tools
Product Knowledge
Selling Product Benefits
Need Creation
Analysis of Customer Buy Cycles
Analysis of Customer-side Politics
Closing Deals
Up-selling
Negotiating
Negotiating Techniques and Strategy
Influence to Negotiate
Demonstrating Empathy & Understanding of Customer Problems
Establishing Common Ground
Foot-in-the-door Techniques
Door-in-the-face Techniques
Nibble Techniques
Diplomacy Techniques
Getting To Yes
Sales Operations
Sales Strategy
Sales Planning
Sales Reporting
Sales Metrics & KPI
Sales Bench-marking
Sales Margin Management
Sales Deal Approvals
Participating in Sales Contests
Manage Customer Relationship Management (CRM) Information
Plan Sales Training & Development
Sales Communications
Customer Segmentation
Liaison with Finance & Marketing
Developing Sales Collateral
Sales Strategy
Sales Program Formulation
Pricing Strategy
Sales Partner Strategy
Sales Promotions
Setting Sales Targets, Quotas and Incentives
Sales Motivation & Sales Contests
Customer Retention Strategy
Go-to-Market Strategies
Sales-Marketing Alignment
Sales Information & Technology Strategy
Sales Management
Management by Objectives
Managing Sales Quotas & Incentives
Sales Organization Design
Motivating Salespeople
Sales Force Deployment
Sales Recruiting
Sales Team Performance Management
Management of Sales Training and Development Programs
Managing Large Accounts
Sales Force Supervision
Sales Territory Management
Managing Sales Productivity
Managing Selling Costs
Mentoring Sales Teams
Managing Sales Partners
Sales Pipeline Management
Opportunity Management
Call Management
Quote Management
Order Management
Order Fulfillment Management
Account Management
Customer Retention Management
Managing Upsell Activities
Sales Forecasting
Soft Skills
Results-focus
Action-oriented
Endurance & Persistence
Persuasion Diplomacy
Politics
Public Speaking & Presentations
Communication Skills
Active Listening
First Impressions
Establishing Rapport
Building Trust
Networking
Time Management
Meeting Management
Business Acumen
Skill in any performance whether it be in sports in playing the piano in conversation or in selling merchandise consists not in painfully and consciously thinking out each action as it is performed but in relaxing and letting the job do itself through you. Creative performance is spontaneous and ‘natural’ as opposed to self-conscious and studied.
Maxwell Maltz
